Last updated: October 21, 2026
Thank you for shopping at iHypnosis™.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to iHypnosis™.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to iHypnosis™, accessible from https://ihypnosis.org.uk/wp/shop/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
For UK online purchases of physical goods, You are entitled to request cancellation within 14 days after delivery without giving any reason. The exceptions listed below may apply.
The deadline for requesting cancellation of an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
After notifying Us, You have a further 14 days to send the Goods back. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: info@ihypnosis.org.uk
We will reimburse You no later than 14 days after We receive the returned Goods or evidence that You have sent them back, whichever is earlier. We will also refund the cost of the least expensive standard outbound delivery offered for Your Order. Any extra paid for a more expensive delivery method is not refundable. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. On rare occasions, We will contact you to ask for a different way to allow us to make a reimbursement.
Conditions for Returns
For a change-of-mind cancellation, please:
- Notify Us within 14 days of delivery and send the Goods back within 14 days after notifying Us
- Include the original packaging where reasonably possible; missing packaging does not by itself remove Your cancellation right
- Handle the Goods only as reasonably necessary to inspect their nature, characteristics and functioning, as You would in a shop. We may deduct for loss of value caused by handling beyond that
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
These exceptions do not affect Your rights where Goods are faulty, not as described or unfit for purpose.
Sale Goods have the same statutory cancellation and refund rights as full-price Goods.
Returning Goods
For change-of-mind cancellations, You arrange and pay the return postage. This does not limit Your statutory rights or responsibility for return costs where Goods are faulty or not as described. You should send the Goods at the following address:
Unit 16685, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We may withhold reimbursement until We receive the Goods or evidence that You sent them back, whichever is earlier.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@ihypnosis.org.uk